Refund Policy

Last updated: July 8, 2026

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, we're unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. We require a receipt or proof of purchase to process any return.

Non-returnable items

For health and safety reasons, opened or used test kits and test strips cannot be returned once the sealed packaging has been broken, unless the item is defective or was damaged in transit (see below).

The following are also non-returnable:

• Gift cards
• Items marked as final sale or clearance
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Defective or damaged items

If your kit arrives defective or damaged, we'll make it right. Contact us within 30 days of delivery at help@watertest.pro with your order number and a photo of the issue, and we'll arrange a replacement or refund at no cost to you. You do not need to keep the packaging sealed to report a defect.

Refunds

Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund is approved. If approved, your refund will be processed to your original payment method within a few business days. Depending on your bank or card provider, it may take additional time for the credit to appear on your statement.

Late or missing refunds

If you haven't received your refund yet:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before the refund is officially posted.
3. Contact your bank, as there is often processing time before a refund appears.

If you've done all of this and still haven't received your refund, please contact us at help@watertest.pro.

Sale items

Only regular-priced items are eligible for a refund. Sale and clearance items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, email us at help@watertest.pro and we'll guide you through the process.

Return shipping

To return your product, mail it to the address we provide when your return is approved. You are responsible for return shipping costs, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from it.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item.